Frequently Asked Questions
Everything you need to know about shopping with Pandora Egypt.
What are the available payment methods for orders in Egypt?
We accept various payment methods including Credit/Debit cards (Visa and Mastercard), ValU for installments, and Cash on Delivery for orders within Egypt.
How long does shipping take and what are the costs?
Standard delivery within Cairo and Giza takes 2-3 business days, while other governorates may take 3-5 business days. Shipping fees are calculated at checkout based on your location.
Are Pandora products purchased online covered by a warranty?
Yes, all authentic Pandora jewelry purchased through our official Egypt store comes with a 1-year limited warranty covering manufacturing defects from the date of purchase.
What is your return and exchange policy?
You can return or exchange items within 14 days of receipt, provided they are in their original condition, unused, and in the original packaging with the invoice. Please note that earrings are non-returnable for hygiene reasons.
How can I find my correct bracelet or ring size?
We provide a comprehensive Size Guide on each product page. You can measure your wrist or finger following our instructions to ensure the perfect fit before placing your order.
How should I care for my Pandora jewelry?
To maintain the shine of your jewelry, we recommend using the Pandora Polishing Cloth and avoiding contact with chemicals, perfumes, and water. Store your pieces in a tarnish-resistant jewelry box.