Returns & Exchanges

Pandora Egypt offers a flexible return and exchange policy within 14 days of purchase, provided items are in their original condition and packaging with the invoice. We strive to ensure your jewelry shopping experience is as seamless and satisfying as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via our website or social media channels with your order number and the reason for return.

• 2.
  Quality Inspection

  Our team will review your request and schedule a courier to pick up the item for a quality inspection to ensure it meets our hygiene and safety standards.

• 3.
  Processing and Approval

  Once the item is received and inspected at our facility, we will notify you of the approval or rejection of your return within 48 hours.

• 4.
  Refund or Exchange

  Approved returns will be processed via your original payment method or through a store credit voucher, while exchanges will be dispatched immediately.